Worse Online Shopping Experience -Enchantess.com

Hello Ladies!

When you shop online what do you expect? 
Quick Delivery?
Quality Products?
Efficient Customer care service?
I am sure it is not too much to ask for, is it?

I was browsing online, one lazy sunday afternoon when i came across this product called- Fusion Beauty LipFusion Micro Injected Collagen Lip Plum Duo and immediately (as always) felt the 'need' to buy it, can't help them impulses. For the record, my lips are quite plump naturally but i still wanted to buy it to see through the claims and miracles people rave about, curious much? (If i was cat, i'd be already dead 9 times lol)
I had 3 options to buy it from- strawberry.net, where i have never shopped before and global ebay,where it is priced exorbitantly.Now i might seem a bit crazed to buy something once it is in my head but i certainly wont spend triple the amount on it. Third option- a website already known to me since i subscribed to their one month beauty sample programme, Enchantess.com.
Naturally i preferred the indian website know to me, enchantess to strawberry.net, thinking it's Indian and will deliver much quicker, right? right? Boy was i wrong!

I placed my order on 1st April and immediately got an email saying order received.

On 5th april i emailed them regarding the whereabouts of my order.

Enchantess reply 7th April:

"You shall receive Order #5859 within the next 7-10 days. Please feel free to contact us in case of anything. Looking forward to your response on how you liked the samples."

By this time i had already received my march enchantess bag and was concerned over the expiry of the products sent/sold, so i emailed them about it for assurance..

Enchantess reply on 8th April:

"As for the expiry date of the product, it is not in our hands as it is the company that sends us the stock, we only deliver it to you. We can only make sure that the products are fresh and not near expiry. But again, we will take care regarding the expiry for you."

My reply :

"To your reply as stated that "it is not in your hand but the company which send you stock and make sure the products are 'fresh' and not near expiry." Well I asked for that only, they should NOT be near expiry being a responsible seller (be it direct or indirect). Looking forward to receive it." Thank you.

I kind of got ticked off when they said it is "not in their hands", as far as i am concerned, i ordered from enchantess and they are liable to me, not some third party. It is rather absurd not to have control over the quality of products sold on one's website.

After that i completely forgot about the order until i received an email .

Enchantess 18th april:

"For Order#5859- We apologize for the delay in the delivery as your request is taking time at the supplier side. We would like to offer you two options for it- You can either choose to wait for another 10 days for the item or get a refund from us instead.  We would again like to apologize for the above. Hope to hear from you soon."

My reply (and biggest mistake!):

"since I have already waited so long, I'd give it another 10 days and wait for it. Unless it is not going to arrive even after the said 10 days, then please do let me know".

Again all forgotten...until i get this email on the 29th April saying Order Complete! *shocked* When in reality i had not received it in the first place, so i immediately wrote an email to enchantess. By now i was hopping mad since i realized it's been 10days.

My email 29th April:

"I just received an email stating order 5859 as completed when its not even delivered to me!

Today is exactly 10days since 19th april when I chose to wait another 10 days for the said order.I don't want to wait any further, it is unacceptable to wait since there has been a huge delay already.I suggest you refund my money asap, very disappointing service enchantess for one simple item.Not going to recommend anyone ordering products from enchantess ever".

I have ordered online so many times from different websites and i have never faced such a bad experience, even global ebay which takes 1-3 weeks to deliver, with delays after the extended delivery date warranting a refund for sure. Yes i know they did give me an option for a refund or to wait 10 days but now i waited for 11 days and it is yet to arrive, so yes i want a refund. 

Enchantess reply on 30th April:

"The message you received was generated automatically by our system when we shipped your package and the order was completed from our side. So, its on its way you need not worry. 

 The delay happened because our distributors had to import the goods from abroad and the Government of India recently passed on a rule regarding import of cosmetics that caused your package to delay.

 We understand your concern and are deeply sorry for the delay. We thank you for your patience and support."

Wrong assumption, I am neither patient nor supportive at this point i am beyond irritated, like how can you expect me to wait for a month! I was told i'd receive the product in 7-10days but noo...delay after delay, like first the issue is from the supplier side then because the distributors had to import from abroad and some gov rules etc etc. Like seriously! One lip gloss! ONE friggin lip gloss and so many issues regarding it. If your selling something at least make sure you have it in stock.

My reply:

Hello,

If the parcel is on it's way then I'd expect it to receive it within the extended 10 days not after it! This is appalling service, if it does not arrive today I do not want it and want a refund.

You cannot expect me to be patient from delay after delay, it is NOT my concern the issue's you are facing with your distributors or anything for that matter, you should have them resolved before you take orders from unsuspecting customers.

You should have an idea since your running a business of selling products about how much time it takes be it within india or abroad.

I am not going to accept any further delay.

Enchantess reply (Finale!):

"This has happened with us for the first time so we couldn't anticipate it in advance. This was a one-time issue that has been resolved and you were duly updated about it. We promise it won't happen in future.You will receive your product soon. "

Resolved?When! where was i when that happened and what an ambiguous thing to say "you will receive your product soon". First they could not even deliver the magazine on time then this order, every other site it seems is able to conquer all these issues except enchantess. i am in no mood to give them a benefit of doubt, absolutely none.

My reply:

"Hello, it has not been resolved since I have not received the order and by saying "duly informed" you mean the 10 days mentioned after the first delay not extra days after that. It does not automatically make it ok. Yes it won't be happening in the future since I won't be ordering ever again.Thanks ".

Enchantess reply: NO REPLY (!)

It is my mistake, i had the chance to get my refund but lost it.. i thought hey just 10 more days no issue i guess i can wait till then.

Like a normal person i assumed it would arrive within 10 days  not AFTER it. And you know what is an even bigger mistake? ordering from enchantess in the first place!

I am sure some of you would have had a pleasant experience with this site but i am talking about my personal experience, which has been terrible beyond words.

What do you guys think i should do if it does not arrive even after a few days? 

Any thoughts?

Let me know..

*Check out my online shopping haul here*

Online Shopping Haul

Hello!
I have been shopping crazy, from cosmetics to jewellery to random things i don't even need hehe i need to be in control of these impulses..what to do, online shopping has made life so easy..its addictive!

Myntra.com
Golden Peacock Silver Earings and Ring 

I really like Myntra Packaging! They sent my jewellery in this nice plastic box, good enough for storage!

The label says 'peacock' earings, i don't see anything peacocky about it! They look like cute butterflies..nevertheless i love them.

How pretty is the wing ring! 

Medplusbeauty.com
La Roche-Posay Cicaplast (Rs.290/-) 
H2O plus Overnight Perfecting Peel 30ml (Rs.1900)

I actually wanted a similar product from Clarins but had no time to check it out in stores. I have only tried H2O Plus Body Balms, so this is the first skin care product i am going to try!

*Fingers crossed* 

 This was featured on Lisa Eldrige Make-up for acne prone skin and used as a primer,even though i do not have severe acne but lately i have been facing hormonal acne on my chin and for them occasions when i layer myself with make-up, i hope it works! It is used as a primer for acne skin, as it forms an anti-bacterial layer on the area applied.

Flipkart.com
Maybelline Volume Express Mascara
Khadi mint and cucumber Face Freshner 
Bath and Body Works Warm Vanilla Body Lotion (Rs855)

The Khadi Face freshner seemed like a good addition for summer..it is getting so hot these days, my face is melting.

 I already have way too many lash mascaras, infact i have bought two new ones, Bourjois clubbing volume mascara (i love it) and one from Lancome. So why did i get this? i was online..browsing stuff and saw this one..and well you know the story. The wand does seem nice with the curve..let's see how it fares :) I might compare all my mascaras..from my growing mascara factory.

I Loooove vanilla...it's my favourite scent...makes me feel warm and oh so yummy. So it was no brainer for me to get this. I find flipkart prices very competitive and they have discounts on products most of the times. This body lotion had a 5% discount on it, which makes me wonder why vellvette.com is selling the same lotions for Rs.1100 when everywhere its being sold below Rs900, even the shops which store imported stuff & sell BBW range :/

About the lotion, can't say it smells like lovely vanilla..it smells sort of fake but not to the extent of being unbearable, its something to do with BBW changing their formula since i have used warm vanilla long time back. 

And that cute BBW Warm vanilla hand sanitzer? i got it from a shop close to my house, could not resist...even though the scent was a flop for me, i can't resist hoarding vanilla stuff. hehe.

Ps: Part 2 only consist of items ordered from ASOS.com. Coming soon!

Hope You Enjoyed Reading!
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Miniature Perfume Collection

Hello Ladies!

Today i was home almost all day,re-arranging my make up drawers and came across so many of my minature perfumes in different corners of the room that i had to gather all in one place, they looked so cute, i ended up taking pictures in all angles (lol).

(left to right)  Calvin Klein Encounter,Vivienne Westwood Boudoir, Salvatore Ferragamo Tuscany Soul, Burberry Body, Salvatore Ferragamo.

(left to right) Bvlgari Aqva, Calvin Klein Beauty

And these cuties are from a estee lauder travel set, i keep rotating them frequently in my handbag, god forbid i end up finishing one. hehe. It came in this really cute white Estee Lauder Monogram clutch bag. Love this set! Fragrance wise i like most except pure white linen..it smells strange to me, i don't think i'd like to smell like linen generally. hehe

(Left to right) Pleasures,Beautiful,Beyond Paradise, Pleasures exotic, Pure white linen.

           

Aigner Man Evolution (below), i do tend to like men fragrance a lot and Sephora Vanilla Creme Brule, oh god the name itself sounds so yummy, instant temptation to eat! It is hard enough not to eat myself when i smell so so yummy. 

I'd love to hear about your to go, carry around in the bag favourite miniature perfume. 

Hope you enjoyed the post!

Do comment below!

Have a great day....!

Ps: Please follow to stay updated on new posts! 

Meiji Amino Collagen Skin Glow Review (1 month)

Hello ladies !

So I got the 7 day trial pack in my march vellvette box, like everyone else i was quite skeptical to try but at the same time intrigued by the product, lots of online research later i find it is a rage in japan, great reviews on amazon and almost every other blog which reviewed this product started off as a 'skeptic' but after using it, saw positive results and loved it. By now i had to try it too!

The 7 day sample pack

I googled  "meiji amino collagen review india" and found nothing, absolutely no reviews! Sure there are loads of reviews, even on amazon but just not from india. I knew i had to write one considering i have been consuming it since close to a month now! 

Though i had not heard about the amino collagen supplement drinks, i am well aware of Meiji as a brand. Have you tried those 'hello panda' cookies? Yes, its the same brand!

The can is 200g and last for 28 days. It retails for INR.1800 on the amino india website, where i purchased my first can from, they have COD and free shipping. Service was ok since there was a delay in delivery.

I got my second can from vellvette at a discount rate of INR. 1500 COD, delivered within 2 days! Amazing!

Product Details:

Price : INR1800 ($33 approx) for 200g.

 Website Claims :"Meiji Amino Collagen is a Japanese beauty product that enhances, retains and replenishes essential nutrients needed for a healthy glowing skin. It is a neutral flavor and fast-dissolving powder formula that can be served in hot or cold beverages and meals. Add it in coffee, juice, yogurt, or any of your

favorite dishes and see the difference yourself in just 7 days."

Nutritional Info : Meiji Amino Collagen is made from high quality, low-molecular collagen peptide. No fat and Cholesterol.

Click to enlarge picture

One would wonder why would i want to experiment with consuming beauty supplements, since applying is one thing and ingesting is another ball game altogether, right? 

To be honest i was hesitant at first but reading reviews online helped overcome fears.

I am not averse to the idea of consuming supplements since my dermatologist (very well known) had recommended vitamin c and omega-3 supplements but i have not been regular at all to see results, i find tablets troublesome and forget all the time. 

My skin issues:  I have normal dry/combination skin with slightly oily T-zone, though it is relatively clear (except my hormonal chin), it is plagued by dullness ever since i lost weight. i enjoy cardio at the gym and had cut down carbs and fats drastically and thus my skin suffered (It is true, you do tend to lose face 'glow' when you lose too much weight). Hence my skin became dull and i went shades darker due to zero skincare *cries*

Since january this year i have been consciously working towards my skin, what's the point of having a fit body when my skin looked so dull and lifeless right? Then began my journey with ample moisturisers, night creams, toners and the list goes on!
Also,i know plenty people who take cod liver oil or some form of omega-3 for skin and hair regularly hence i thought why not, this amino collagen is all natural, let's give it a shot !

My Experience:
After one week of trial, i couldn't see much of a striking difference, though i did find my skin looking relatively fresh throughout the day and so went ahead and ordered the full size can. I made my mom try it for a week to see how it works on her. Now my mom and i share one can, to reduce clutter of cans (really!) which makes 1 can last for 2 weeks (14 days) instead of 28 days, we are ok with that.
It has been close to a month for me and i do see results! 

My first empty can of Meiji Amino Collagen!

Meiji Amino Collagen Powder

At first glance it can easily be mistaken for milk powder, with its milk power like texture it might seem like but one whiff, you'd know better, definitely not milk powder!

I don't know how people say it is neutral, tasteless and odourless because it is clearly not!

It does have a fishy aftertaste if you get an undissolved clump in the mouth, which is why i make sure i stir it enough to dissolve any clumps! The first few times i felt the smell was horrible even though i am sure half of it was a mental phobia against ingesting fish collagen, soon it got better and now i can't make out the difference if it is mixed or not. Funny since i am a complete non vegetarian and enjoy sea food the most.

How do i have it? 

I  have tried both with soup and juice and find it best with a glass of freshly squeezed orange juice, preferably at night but anytime is fine i guess.

• Glow - My skin does glow, looks healthy, so it is safe to say that it does work in that aspect.
• Moisturising - it has no claims to moisturise the skin, my skin is combination and i do need my regular moisturizing but it does claim collagen helps "maintain suppleness and elasticity of the skin". 
• Skin Lightning - It hasn't lightened my skin tone nor does it claim too.
• Firmness, wrinkles - I am too young for this but i shall share my mothers experience next.
• Suppleness/Elasticity - Again i am not the best person to answer this since i am in my early 20s but yes my skin glows and feels supple, but i am taking care of it now along with skincare products.
• Pores - No difference in pore size or reduction (doesn't claim to either)
• Acne - No reduction in acne (no claims to it).
• My cheeks naturally had a red tint, like natural blush but that disappeared with bad skin care and loosing weight- it has returned! woohoo! but but i am not sure if it is this product since in general i am taking care of my skin and no diet cut backs anymore. It could be a combination of everything? Maybe.

Final verdict:

I'd say it works, my skin has a healthy glow,texture has improved, looks vibrant in conjunction with my daily skincare which to be fair has attributed in improving my complexion, which had turned dry,dull and uneven. My mother sees results too, which is why we know it is working on both of us hehe.

 I am going to continue using it until upto 4 months to decide if i do want to include this supplement in my lifestyle routine, that is because apparently - our body takes approximately 4 months for unhealthy tissue to be replaced by healthy tissue.

And by then i am sure i'd be a better judge of this product by experience, right?

For more information about the product visit the website here

PS: Anyone tried Meiji Amino Collagen? Working ? Not working?
If you have any questions feel free to ask!

*Follow to get updates on my monthly Meiji Amino Collagen use*

New Post:
My July Vellvette Box

My April Vellvette Box

Hello beauties!

Yes it's that time of the month, Vellvette  box time * yay *. I received mine today in the afternoon and simply could not wait to upload the pictures, why? Because hell I know I was already googling ‘april vellvette box’, curiosity really drives me insane.

After the march vellvette sort of disappointment (Read nyx lip gloss, sachet samples) I was pretty excited for this month (like every month actually).

First look at the ribbon and I guessed it was ‘spring’ theme this time and it was indeed it was! White ribbon with pretty blue flowers green leaves, very spring.

Pretty no?

(click on the picture to enlarge)

The card kept up with the theme, green with white flowers.. i really love the effort vellvette team makes for us. Read the card below and you'd know they really know how to handle feedback/criticism in a constructive way, mentioning the issues regarding delayed email reverts to box arriving late..they say they will tackle it  all * hurray * also not to mention we might just start seeing more full size products too * double yay*

This is what i got :D

Mary Kay Night Cream 11g

In the last box a lot of people received one time use mary kay make up samples and i was glad i was not one of them (haha) and i guess its only fair to receive mary kay in this months box since its skin care this time around. It is a small 11g tube, will probably last a couple of times.

I am already using a night cream at the moment and don't think i will be switching to try this for a few days (life with sensitive skin, sigh). It has a gel type consistency and i swatched it on my hand, after an hour (since i have been typing this and eating cheese pizza) i can still see a light sheen and softness in the applied area, though i do not like its fragrance at all. i will probably give it to my sister/mom to try.

The Nature's Co. Sunscreen Lotion - 5ml

Finally a summer product- sunscreen! i was waiting for a sunscreen sample since my avene for sensitive skin got over and i went on to purchase suncote gel hardly used, both recommended by my dermatologist against  the previous lancome one i was using. The hunt for my HG sunscreen is still on because even though its the most important skincare product, i always skip it! It must be something to do with  the current ones i have (i'd like to believe that).

The Nature's Co, i don't think i have tried anything from this brand..and erm actually never heard of it and since the full size is for Rs 375 i guess it is not a luxury brand either, lamenting over NYX not being a luxury brand? now there is a new contender! 

 I googled nature's co right now and it is easily available on jabong,flipkart etc. Nothing against the brand but i would honestly prefer clarins or some other high end brand which i  want to try and more likely will buy for my skincare (and now i sound like a brand racisist). 

Motives Mardi Gras Pallette

Ironically i had gone for a 'mardi gras' themed party last week and we were threatened to follow the theme, bling shiny eye mask and at least one item of our clothing had to be completely bling (mine were my black sequinned pumps). 

Back to the mardi gras palette.

No wonder i felt the box kind of heavy when the courier man delivered it, had to be this palette. Its got a sleek silver look, nice and sturdy enough to carry. 

I am sure everyone was hoping to get this palette in their box since the sneak preview, probably i am the black sheep who did not want it. Seriously! i don't know how to use eye shadows, my experiment with eye shadows on new year left me and my friends wishing happy new year at 12, stuck in the car since we got super late :0 .  i am not some make-up pro, i mentioned that in the vellevette questionnaire.

i will probably check out a few reviews before i even plan to swatch it since i can not figure how to use it, most likely this is a pretty useless palette for me as the colours are just to weird for me :/ , more importantly i do not know how to use it! (teach me teach me)

And is that dark blue lipstick and clear gloss in the bottom right ? 

Motives by loren ridinger, apparently a well known brand but i have never heard of it ( not like i know all the brands in the world). 

Final thoughts:

I don't want to be a constantly  dissatisfied customer who could never be pleased with all the effort vellvette takes (they seem to be working hard!) but what can i do when i am one right now! There is nothing in this months box that i will use, like or will ever purchase. If i am not mistaken i was entitled to a bonus sample in every box for the next 6 months since i subscribed during the m.m.m.m offer.I did email vellvette regarding this. * Disappointed*

Whereas vellvette is the only decent beauty box right now, the other being enchantess which really needs to up their game in order to sustain, i feel conflicted about the products since i never received clarins, dior  etc (basically most of their high end brands mentioned on their website) in my 4 month young subscription... :/ 

i understand they work with the brands they have for the current month and send out those samples but they need to have a look at our questionnaire before that. Last time i received the remy laure sachet of vitamin c serum which said it should be used in winter or after a 'big fatigue'  like depression or childbirth *straightface *, honestly i am in my early 20s,  SO having a look at my profile would help them give out  better suited samples to people (Big fatigue LOL).

 DO love vellvette but at the same time i am not looking forward to hoarding random products which i most likely will never use considering i neway keep ordering stuff online (say hello to obsessive online shopper) my vanity is overflowing with hardly used stuff. sigh.

I think my mom should subscribe since she is the one benefiting most from the vellvette box than i am (lol). I paid COD Rs.2199 today for the next 6months and i feel i should maybe cancel my subscription?! I'd rather buy products myself then constantly receive samples which i might not use specially if they are not luxury..i don't see a point in subscribing to a beauty box then.

See? i sound so dissatisfied. 

Neway i can't wait to see what everyone gets and to those who were unhappy (like me) with their box, here is a photo of my beloved to make you smile :)

ps: does anyone want me to review my one month meiji amino collagen use? 

*Update* the review for meiji collagen is up now here

Have a great day :D

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